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Scheduling Agent - Bilingual FT


Position Summary:

The primary responsibility of the Centralized Scheduling Agent is to answer incoming calls and schedule new & existing appointments for all Village Podiatry Center locations.

Position works under general supervision and reports to a Call Center Manager.

Essential Duties and Responsibilities:

  • Answer, orient, and greet patients in an enthusiastic manner.
  • Determine appropriate clinic location and schedule patients into Vision system accordingly.
  • Obtain required demographic, insurance, and eligibility information and enter into Vision system accurately to ensure proper claim filing.
  • Determine if the patient’s insurance needs a pre-certification and start the referral process.
  • Maintains professional working relationship with all contacts, both internal and external.
  • Provide timely responses to all inquiries (verbal / written) regarding patient accounts.
  • Follow-up on voice-mails and online requests within 1 hour of the patient leaving it.
  • Exhibits high patient-service attitude at all times.
  • 100% of work time spent on answering calls and scheduling appointments.

Other Training, Skills, Certifications, & Key Competencies:

  • High School graduate and formal training from a vocational school or equivalent.
  • 1+ years prior experience in a similar call-center setting.
  • Strong written and verbal communication skills.
  • Ability to multi-task and work under pressure.
  • Knowledge of general medical terminology and managed care functions.
  • Working knowledge of electronic health records (EHR), Vision system, & MS Office (word, outlook) etc…

Employment Type: Full-Time

Benefits Offered:

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance

About Extremity Healthcare Incorporated:

Extremity Healthcare, Inc. (EHI), headquartered in Atlanta, Georgia, was created on January 1, 2011 by the founding shareholders of Village Podiatry Group. EHI serves as a holding and management services platform supporting multiple medical disciplines in the delivery of comprehensive treatment and diagnostics for anatomical extremities. The organization's primary goal is to provide the most advanced, integrated medical care with the highest level of economic efficiency.

In EHI's function as a holding company, it provides long-range strategic planning for the aggregation of multiple medical disciplines while driving organic growth initiatives. As a management services company, EHI provides a full suite of shared service solutions including billing, collections, compliance, tax, legal, human resources, marketing, scheduling, and operational planning.

EHI is currently self-funded with a multi-state growth strategy in development

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